Roomba 980 randomly shuts off

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Roomba 980 randomly shuts off

Postby abeasom » February 9th, 2018, 7:24 am

I've had my 980 for close to 2 weeks (software 2.4-4) and for the past week or so it began randomly just stopping. If I'm home, I hear it just stop cleaning and it's powered off. Other times if I'm not home I have to look for where it died. I have to press the clean button 3 or 4 times to get it to turn back on and start running again. Of course, it has no clue where it left off so it never docks back home to charge. Sometimes it will die on the first clean round and go back and dock and charge, then go for the second half of upstairs. Other times it will just die on the first round 40-50 minutes in. But it's completely dead when I find it shut off; no wi-fi connectivity off of my network. The thing is too the battery still has at least 1/4 or 1/2 power left when it dies.
I called iRobot and they had run some tests and what not and clean things (which I do anyways) had me start a clean cycle from my dock and then return it a few minutes later to make sure it went home and it did. Anyways, they sending me a new dock which I don't believe will help. I went ahead and purchased a new battery from their site because to me this seems like a battery issue.
Has anyone else ever experienced this and if so was it ever resolved? Thanks!
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Re: Roomba 980 randomly shuts off

Postby vic7767 » February 9th, 2018, 10:11 am

Flip your 980 over and remove the battery. Pull up on all 4 battery tangs and then install the pack and test your Roomba.
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Re: Roomba 980 randomly shuts off

Postby abeasom » February 9th, 2018, 10:15 am

Thanks I'll try that. Are all 4 battery tangs in the battery well on the robot, or is there something on the battery itself too? I'm at work otherwise I'd look myself right now.
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Re: Roomba 980 randomly shuts off

Postby vic7767 » February 9th, 2018, 10:18 am

Nothing on the battery. The 4 tangs are in the battery well on the Roomba itself. You might want to wipe off the 4 contact plates on the battery itself.
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Re: Roomba 980 randomly shuts off

Postby abeasom » February 12th, 2018, 8:50 am

vic7767 wrote:Nothing on the battery. The 4 tangs are in the battery well on the Roomba itself. You might want to wipe off the 4 contact plates on the battery itself.

Happy to report that after pulling up on all the battery tangs my Roomba ran flawlessly and for the first time ever, cleaned all 1100 sq.ft of my upstairs. It made it back to charge 2 times and on the third trip out finished cleaning. Thanks for the help.
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