roomba i7 cloud issues

The very latest news and updates for the iRobot Roomba robotic vacuum, the Scooba Robotic Washer and the Dirt Dog workshop sweeper. All discussion and troubleshooting questions go here.

Re: roomba i7 cloud issues

Postby ctnguye3 » October 13th, 2018, 10:59 pm

I just received the update (1.4.0) and can confirm the firmware has fix the cloud issues, wahoo! I haven't tried the smart map yet (too late, time for bed) but the option is now available, I'm excited to try it tomorrow. I received the update when I open the iRobot app, it prompted to let me know there was a software update and to re-add my Roomba.
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Re: roomba i7 cloud issues

Postby wat » October 13th, 2018, 11:22 pm

awesome! that's great news.
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Re: roomba i7 cloud issues

Postby Lythian » October 14th, 2018, 1:43 am

Walked by my i7 a few minutes ago and noticed the clean button was blinking. Few minutes later, my phone said an update had been installed and that the i7 was factory reset. It said to re add the roomba to the app.

Everything seems to back to normal, just have to let it remap the house again. Crossing fingers.
Last edited by Lythian on October 14th, 2018, 5:26 am, edited 1 time in total.
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Re: roomba i7 cloud issues

Postby LagunaJim » October 14th, 2018, 1:45 am

Waaaa! I want MY update now!!
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Re: roomba i7 cloud issues

Postby justflie » October 14th, 2018, 7:57 am

No update for me as of last night...
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Re: roomba i7 cloud issues

Postby ctnguye3 » October 14th, 2018, 10:32 am

I think its done in stages, hopefully you guys will get your update soon. At least iRobot was able to fix this issue by the promised date.

Note: I noticed on the app, you can no longer view the serial number, I guess this is their solution to the serial number not matching the Roomba and the app. lol
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Re: roomba i7 cloud issues

Postby N1831 » October 14th, 2018, 5:13 pm

Mine just updated from 1.0 to 1.4
All is good now, alerts back, maps are good, history is there.
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Re: roomba i7 cloud issues

Postby Robing212 » October 14th, 2018, 5:35 pm

Mine was just updated too.
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Re: roomba i7 cloud issues

Postby LagunaJim » October 14th, 2018, 7:01 pm

Me tooooooooo. All good :)
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Re: roomba i7 cloud issues

Postby justflie » October 14th, 2018, 7:03 pm

Still the odd man out, no update. Hoping it will come through tonight, I want to get back up and running!
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Re: roomba i7 cloud issues

Postby KateSalmon » October 15th, 2018, 4:04 am

I still haven't any updates ((
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Re: roomba i7 cloud issues

Postby LagunaJim » October 15th, 2018, 11:37 am

It will come. If you can access your roomba via wifi, then it's on the net.
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Re: roomba i7 cloud issues

Postby fooseball » October 16th, 2018, 1:07 pm

I just deleted my app (iOS), downloaded it again, and went through the setup and after setup my Roomba had the 1.4.0 software and the history is now active. Good luck!
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Re: roomba i7 cloud issues

Postby justflie » October 18th, 2018, 7:03 am

It updated itself (cool) while I was away on business. Back up and running.
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Re: roomba i7 cloud issues

Postby Stevew5505 » October 18th, 2018, 5:09 pm

Same as fooseball. Deleted the app, reset roomba to factory and reinstalled/setup. All updated and functional.
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Re: roomba i7 cloud/WiFi issues

Postby japresto » October 24th, 2018, 8:50 pm

I am having problems which sound similar in many ways to those posted here. My serial numbers match and the i7, which I purchased from iRobot directly and received Oct. 22, has version 1.0.8 software. The setup and registration seems to go fine and I am prompted to update the i7's software. When I start the process the animated progress screen shows downloading occurring. This goes on for maybe a minute or two and then the i7's clean light turns red and I eventually get a message saying "No internet connection detected. Eventually the red light goes out and I can again see the i7 via the iRobot Home app on my iphone.

I have contacted iRobot support and gone thru troubleshooting with a tech. He finally got to a point where he said the software update would be pushed to my i7 in the next few days. I continue email dialog with tech support but so far no resolution and no pushed update after 2 days.

I believe my problem may be a little different though. The problem appears to me to be the i7 dropping off my WiFi regularly every few minutes. By looking at my router log and a Wireshark capture, the i7 is requesting a renewal of its ip address shortly after it drops off my WiFi network. There is no other traffic to the i7 other than the DHCP request.

Anyone experience this variation and if so, and ways to solve?
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