XV11-DISASTER wrote:My $400 Neato arrived yesterday. When I set it up and pressed start the computer said: MY BATTERY HAS A CRITICAL ERROR. I can't even start to charge it before it has declared itself DOA!
I call support - a parts salesperson answers - says support/customer service isn't open...but based on the error message I would have to send it back. Great!
Then I go back to see if perhaps it is aligned properly with the charger - it just buzzes - doesn't line up even when both parts on on a flat wood floor!
Then I turn it over to see if something is odd on the bottom. And the liitle black plate around the start button falls off. Really just Great!
So now i have to repack the whole thing and send it back?? Why on earth would I want to exchange this piece of **** for another NEATO. very vert UN-NEAT!!
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