XV11-DISASTER wrote:My $400 Neato arrived yesterday. When I set it up and pressed start the computer said: MY BATTERY HAS A CRITICAL ERROR. I can't even start to charge it before it has declared itself DOA!
I call support - a parts salesperson answers - says support/customer service isn't open...but based on the error message I would have to send it back. Great!
Then I go back to see if perhaps it is aligned properly with the charger - it just buzzes - doesn't line up even when both parts on on a flat wood floor!
Then I turn it over to see if something is odd on the bottom. And the liitle black plate around the start button falls off. Really just Great!
So now i have to repack the whole thing and send it back?? Why on earth would I want to exchange this piece of **** for another NEATO. very vert UN-NEAT!!
1.) You have to let the battery charge a while before you use it (like just about ANY device with a rechargeable battery).
2.) Sometimes the Neato-battery contact area does buzz for a second if not aligned properly (I've only had this happen when manually docking the Neato).
3.) The same thing actually happened to me with black plastic face plate around the start button, quite annoying, but it snapped right back on. It only popped when I had just unboxed Neato, it has never since popped off.
pict of the plastic bit that can pop off marked with red arrow: