"How it Works
How do you set up your Neato?
First we recommend that you plug in your charging base and place your vacuum on the charging base to do its initial charge. Aside from that, there is no complex set up. Once the status light turns green on the vacuum, just press the START button and your Neato XV-11 will begin mapping and analyzing the room and start cleaning.
How do I start my Neato vacuum?
Just press the start button to clean your floors. If the LCD is not lit, press the START button once to wake up the Neato XV-11 and then one more time to start it.
What is "intelligent cleaning"?
The Neato XV-11 maps its surroundings in a room and determines the doorways when first analyzing a room. It determines the best path to take and starts cleaning the perimeter of the area and then uses a methodical back and forth straight-line pattern to complete the interior. It follows this method, cleaning a room in 15' x 15' segments, one at a time until it finishes cleaning one entire room. Then, it will go to one of the "recognized doorways," drive through the doorway in order to start cleaning the next room.
What are the benefits of the methodical straight-line cleaning of the Neato XV-11 versus the random bounce-around cleaning of other robots?
By using a methodical straight line path to clean, Neato ensures there will be complete floor covering in a timely manner. As well, because it can cover the floor in one pass, the Neato vacuum can use more of its energy to proving stronger suction power for its vacuum as compared to other bounce-around robots.
What is Neato Robotic's RPS (Room Positioning System) TechnologyTM?
Neato's Room Positioning System is the first laser distance sensor suitable for consumer products. RPS technology gives the robot a full 360-degree view of a room so it can create a map of the room, detecting walls, doorways, furniture and other obstacles up to four meters away. With the RPS system, the Neato XV-11 avoids most obstacles that other robots can only detect by impact.
What is House Mode Cleaning?
When cleaning in House Mode, the Neato XV-11 cleans one room at a time. The vacuum detects doorways automatically and limits itself to cleaning one room before moving into the next room to clean it. No setup is required.
What is Room Analyzer?
When the vacuum is started, the Neato XV-11 comes off of its base and starts exploring the room, exploring up to 3 areas. When doing this, it determines where the doorways are and where the walls and furniture are located. The vacuum then determines the best cleaning path to use to clean the room.
What if I don't want my vacuum to clean a certain area? What are Boundary Markers?
What if I don't want my vacuum to clean a certain area? What are Boundary Markers?
What happens if there is a change to an already mapped room, like if there is a new chair added or a person moves into the room?
If an object is removed or added to a room during the cleaning process (e.g. a person walks into or out of the room), the robot will see it as it continuously updates its map and will clean around it.
Batteries & Charging
How does the Neato vacuum charge? Is it capable of automatically going back to its charge station?
Yes. If the Neato XV-11 discovers the base while cleaning, it will return to base to charge when it is done cleaning. If the vacuum does not pass the base while cleaning, the vacuum will return to where it originally started its cleaning effort.
What if the XV-11 runs out of battery during a cleaning run?
If the Neato XV-11 runs low on battery power while cleaning a room, it will return to base during the cleaning cycle, recharge for 30-60 minutes, and then return to finish cleaning where it left off. It will make sure there is some overlap from where it left off ensuring full floor coverage.
What is the recommended charging time?
It takes two to three hours to fully charge. The XV-11 will display a solid green status light when it is fully charged.
What if Neato can't find its charging station?
Because the robot stores maps of its environment, it can remember where it found its base. If the user starts the robot away from its base, it can use its RPS sensor to find its base. If it cannot find its base, it will return to the spot where the user started it.
Where should I locate my charging base?
The charging base should be placed up against a wall near a power plug receptacle. The base needs to be located at least 3 feet away from a corner in a room and it must have approximately 3 feet of open space in front of it for the docking maneuver to work.
How does the vacuum dock on its charging base?
How does the vacuum dock on its charging base?
What if the vacuum accidentally comes off of the charging base?
The vacuum has a "snugging" feature where if it is accidentally knocked off of its charging base, it will try to regain charging contact with it. If the vacuum is moved further away from the charging base, it will assume you want to use it for cleaning and will not try to reconnect.
How do I change the batteries?
If you have a second set of batteries and need to replace them in the robot, follow the following steps:
1. Turn your vacuum upside down
2. Remove the screws from the two rectangular doors on the bottom of the robot next to the tires.
3. Detach the connector from the battery.
4. Insert the new battery into the space allotted.
5. Connect the connector on the battery to the connector on the robot
6. Screw the doors back on above the battery compartments.
7. Turn the XV-11 right side up.
8. Press the START button
9. Press the softkey beneath the LCD screen to select MENU.
10. Choose SUPPORT.
11. Choose NEW BATTERY. This tells the XV-11 to recalibrate the battery capacity.
Scheduling Your Vacuum
How do you schedule your vacuum?
Through the easy to use LCD interface, you can schedule the Neato XV-11 to clean seven days a week. Follow these steps:
1. Press the softkey beneath the LCD screen to select MENU
2. Choose SCHEDULE
3. Choose Set or Change
4. Follow the onscreen prompts to either set a new day or change an existing scheduled time.
You can schedule the vacuum to automatically clean one time per day for each day of the week, even without you having to be present. When the scheduled time arrives, the vacuum automatically starts up, comes off its base and starts cleaning in that room. By scheduling your vacuum, your floors' cleanliness will increase over time. NOTE: You must set the clock on the vacuum before you can set a scheduled cleaning time.
Q: How do you delete a scheduled cleaning time?
Use the LCD interface on your vacuum to delete a scheduled cleaning time. Follow these steps:
1. Press the softkey beneath the LCD screen to select MENU
2. Choose SCHEDULE
3. Choose REMOVE DAY
4. Follow the onscreen prompts to either set a new day or change an existing scheduled time.
How do you set the clock on the vacuum?
Use the LCD interface on your vacuum to set the clock on the vacuum. Follow these steps:
1. Press the softkey beneath the LCD screen to select MENU
2. Choose SET CLOCK
3. Follow the onscreen prompts to set the time and day using the up and down arrows.
General Information
Where can I buy the product?
The Neato XV-11 will be initially available for purchase on the Neato Web site, in addition to retailers such as
Hammacher Schlemmer,
Amazon.com, and other online retailers in January. We expect to continue to add other retail channels rapidly throughout 2010.
What type of surfaces does Neato work on?
Neato works on all types of floor surfaces including carpet, hardwood, Pergo®, linoleum, vinyl, and tile.
What is the LCD for on top of the vacuum?
The LCD is the interface you use to set the clock, schedule the vacuum to clean, learn about any issue your vacuum wants your help on, etc.
What do the different colors of the status light mean?
The status light is in the shape of an arc around the START button.
* If the light is SOLID GREEN, the vacuum is fully charged and ready to clean.
* If it is PULSING GREEN, it is almost fully charged, but can start a cleaning cycle at any time.
* PULSING AMBER means that the robot is charging, but cannot start a new cleaning cycle until the light turns GREEN.
* SOLID AMBER, please read the LCD to see what you can do to assist the vacuum so that it is ready to clean whenever you need it to. The vacuum cannot start a cleaning cycle when it is SOLID AMBER.
What is the best way to carry the vacuum?
There is a handle at the front of the robot near the orange tab on the top of the vacuum near the bumper. Grasping the handle with your fingers aimed towards the bumper, you can just lift up the vacuum and take it to any room you would like to clean, place it on the floor and press START.
What is the product warranty?
There is a 30-day, money back guarantee and a one year limited warranty. Click here XXX to see the warranty.
Maintenance
How do you clean Neato?
You can use a damp cloth to wipe the vacuum surface if it gets dirty. Do not submerge in water, however.
How do you empty the dirt out of the Neato XV-11?
You have easy access to the dirt bin. Follow these steps:
1. Remove the dirt bin from the top of the vacuum
2. Remove the filter door from the dirt bin
3. Empty the debris into a garbage can
4. Put the filter into the filter door and place it onto the dirt bin
5. Replace the dirt bin into the top of the vacuum.
We recommend that you empty your dirt bin after each cleaning cycle.
How do I clean the drop sensors?
The drop sensors detect precipices like stairs in houses so that the robot will avoid that area. If you need to clean the drop sensors, follow these steps:
* Turn your vacuum upside down
* Use a Q-tip and insert it into the drop sensor window area
* Lightly clean the surface with the Q-tip.
How do I clean my brush?
We recommend that you clean this area as frequently as necessary. Because there is a strong vacuum in the XV-11, most hair debris will be captured in the dirt bin instead of being tangled on the brush. However, if you have any build up, just remove the hair with your hands and put it in the garbage can. If you need to remove the brush from the vacuum, follow these steps:
1. Turn your vacuum upside down.
2. Press on the two brush guard releases to remove the brush guard.
3. Gently remove the brush
4. Remove any debris from the brush
5. You can wipe the brush blades and brush core with a slightly damp cloth to remove dust from it.
6. Re-insert the brush into the vacuum, being careful to first insert the end of the brush with brush gears into the gear chain.
7. Put the brush guard back onto the vacuum and click it in to lock the brush guard releases in place."
adapted from:
http://www.neatorobotics.com/