There are TWO different reasons for the Clean Brush error

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There are TWO different reasons for the Clean Brush error

Postby vic7767 » September 4th, 2010, 2:34 pm

My new Neato is issuing many complaints to clean the brush during cleaning missions. When the robot is flipped over and the brush is inspected, there does not appear to be alot of debris around the brush. Anyone know the trigger that creates this complaint ?
Last edited by vic7767 on April 30th, 2011, 3:44 pm, edited 1 time in total.
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Re: How many New Neato owners are getting the CLEAN BRUSH er

Postby neato » September 4th, 2010, 3:03 pm

Please call Neato customer support at 1-877-296-3286 and discuss the behavior with them. They can determine if this is related to a cleaning surface in your home or if there is a problem with the Neato.

The clean brush error occurs when the Neato detects that the brush is not rotating fast enough. It assumes there is something wrapped around the brush that is slowing it down.
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Re: How many New Neato owners are getting the CLEAN BRUSH er

Postby vic7767 » September 4th, 2010, 4:31 pm

neato, thanks much for the explanation of the brush rpm sensor. Although the carpet in my home is short there are areas that have not been exposed to wear as other areas. I moved some things out of a main room I was attempting to clean. It is very possible that the robot encountered an area with no wear and that may have caused the brush to work harder and trigger the event.
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Re: How many New Neato owners are getting the CLEAN BRUSH er

Postby Fraggboy » September 4th, 2010, 9:52 pm

Sorry for the late response, but I haven't received that error (yet). My carpet is pretty warn down (Low pile).
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Re: How many New Neato owners are getting the CLEAN BRUSH er

Postby mfortuna » September 6th, 2010, 10:25 am

Not sure what is in the Neato gearbox. Time for a bearing conversion kit Ed? :)

It will be interesting to hear about what types of Neato problems exist once many are deployed. Hopefully Neato learned from Irobot and also didn't invent new issues.
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Re: How many New Neato owners are getting the CLEAN BRUSH er

Postby piokrza » September 6th, 2010, 11:42 am

I noticed that Neato learn much from Navibot. For the first, its cleaning pattern - first along the walls and then entire floor. Better cleaning effect, I guess. And it doesn't do torsional stiff movements (like Navibot does) - just a gentle curve. In these situation Navibot sometimes leaves some dust clumbs behind him, Neato shouldn't do that, I think.
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Re: How many New Neato owners are getting the CLEAN BRUSH er

Postby jablake » November 19th, 2010, 8:12 am

I've used mine only 4 or 5 times and just received the subject message. Now I'm trying to figure out how to remove the "cage" to access the brushes ... it is not mentioned in the manual!
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Re: How many New Neato owners are getting the CLEAN BRUSH er

Postby vic7767 » November 19th, 2010, 11:54 am

jablake wrote:it is not mentioned in the manual!
Look at page 8 in the owners manual. There is a picture showing the info you are seeking.
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Re: How many New Neato owners are getting the CLEAN BRUSH er

Postby tmnCA » November 21st, 2010, 7:20 pm

Are you still getting the clean brush errors?
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Re: How many New Neato owners are getting the CLEAN BRUSH er

Postby thechunter » December 2nd, 2010, 11:48 am

Is the "Clean Brush" error you all are speaking of (see attached)?

IMG_1914.jpg


Unfortunately, I'm getting this every time I run the XV-11 despite a totally clean brush (including bearings under rubber caps)
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Re: How many New Neato owners are getting the CLEAN BRUSH er

Postby warlock79 » December 3rd, 2010, 10:38 am

Neato is crap it seems... According to me.. Kärcher RC 3000 is the best... IT IS THE BEST...
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Re: How many New Neato owners are getting the CLEAN BRUSH er

Postby Las Vegas » December 3rd, 2010, 11:10 am

Thanks for your opinion under the Clean brush message post it is quite helpful.
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Re: How many New Neato owners are getting the CLEAN BRUSH er

Postby sageman » December 3rd, 2010, 11:56 am

karcher is the best but more expensive

and if youre going to post youre opinions on the neato which you are entitled to please do so on a new thread
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Re: How many New Neato owners are getting the CLEAN BRUSH er

Postby vic7767 » December 3rd, 2010, 12:10 pm

We know the Neato brush error is triggered by how fast the brush motor is turning. Therefore if the brush and its brass bushings are clean and there is nothing on the small belt then the motor itself must be failing to run at the proper speed. This might be caused by a poor battery connection to the motor or a defective motor. Neither issue can be resolved by the Neato owner but the warranty will cover that failure. Contact Neato for resolution.
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Re: How many New Neato owners are getting the CLEAN BRUSH er

Postby pjnagel » December 4th, 2010, 9:38 am

I now have the same problem.

When the robot starts, then it either immediately complains about "my brush is stuck", or it goes a few feet and then stops saying "my brush is overloaded". And I already cleaned the brush thoroughly, including under the end caps.

My impression is that this problem got worse over time. At first the robot would complain about an overloaded brush on every mission, but with good reason. I have long hair and didn't vacuum very often, so the brush was honestly entangled in hair, including around the brass bearings under the end caps.

But my impression was that over time it requires less and less hair around the brush for the robot to complain. Towards the end a single little "o-ring" of entangled hair wrapped next to a single brass bearing would cause it to give up on the brush.

And now it doesn't work anymore.
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Re: How many New Neato owners are getting the CLEAN BRUSH er

Postby sageman » December 4th, 2010, 10:06 am

iis it possible that hair is getting stuck in the barings like on roombas
400/disco disassembly's (everything down to the PCB)
http://www.robotreviews.com/wiki/400disco-disassembly

one day many years from now a person will say "right I'll just ROOMBA downstairs" instead of hoover
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Re: How many New Neato owners are getting the CLEAN BRUSH er

Postby vic7767 » December 4th, 2010, 12:15 pm

neato wrote:Please call Neato customer support at 1-877-296-3286 and discuss the behavior with them. They can determine if this is related to a cleaning surface in your home or if there is a problem with the Neato.

The clean brush error occurs when the Neato detects that the brush is not rotating fast enough. It assumes there is something wrapped around the brush that is slowing it down.
Now would be the time to contact Neato since you have cleaned the brush and the end caps including the two brass bushings. There are no other user accessible areas to clean.
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Re: How many New Neato owners are getting the CLEAN BRUSH er

Postby piokrza » December 4th, 2010, 3:29 pm

sageman wrote:iis it possible that hair is getting stuck in the barings like on roombas


Quite possible...especially if Neato add to its FAQ list new section.

Go to the --> http://neatorobotics.com/faq.html --> 'Other topics' --> 'My robot makes a screeching sound sometimes. What does this mean?'

They recommend to clean the brush shaft, which probably was not mention in this forum, yet (I am mistake?).
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Re: How many New Neato owners are getting the CLEAN BRUSH er

Postby vic7767 » December 4th, 2010, 6:58 pm

This screeching sound can occur when hair wraps around the brush bearing.

This is what is mentioned on the Neato website under the "Other Topics" section. This has been discussed within this thread.
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Re: How many New Neato owners are getting the CLEAN BRUSH er

Postby piokrza » December 5th, 2010, 9:47 am

vic7767 wrote:This screeching sound can occur when hair wraps around the brush bearing.

This is what is mentioned on the Neato website under the "Other Topics" section. This has been discussed within this thread.


Sorry, hadn't noticed before.
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