neato wrote:Finding the base is a process for the Neato. Your video and description don't have enough detail to know why the Neato did not find the base. The setup of the base in the video, flat on the floor, against the wall, with 3' clearance on both sided and front is correct. If the Neato does not know where the base is it will return to the starting point, like it is doing in the video.
Placing the Neato in front of the base and sending it to the base will not dock it. Starting the Neato and letting it move around a little bit and then sending it back to the base is also not enough for it to dock.
If the Neato is able to navigate and return to the area of the base then the problem is connected to the location of the base in the floor plan. Try putting the base in a standard sized room with the door closed, like a bedroom, and have the Neato clean the single room. If it can find the base and dock then you can try placing the base in other areas.
desmisc wrote: . . .One issue that I noticed is that when it tries to dock it kinda slams into the dock then raises up it tail end then plops down again and starts recharging. The dock is successful but then sometimes it smoothly backs into the dock and starts to recharge. . .
neato wrote:desmisc wrote: . . .One issue that I noticed is that when it tries to dock it kinda slams into the dock then raises up it tail end then plops down again and starts recharging. The dock is successful but then sometimes it smoothly backs into the dock and starts to recharge. . .
If the base moves or tilts when the Neato docks with it, the power coupling won't stay in contact with the power strips in the base. That will allow the Neato to back up over the base. If the back of the base is not flat against the wall then you may need to put some spacers between the base and the wall so it has solid support and doesn't move.
desmisc wrote:. . . I used Velcro on the Neito dock but it still crawls up the dock even though the dock is firmly in place. . .
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