vic7767 wrote:I've now managed to gather some experience with the various Neato models and firmware revisions. None of the models I've ordered and received were exposed to the "NEW BATTERY" menu option but they were allowed to charge for a minimum of 12 hours prior to the first cleaning session. The only time a short cleaning run was experienced was with a new model XV-21 with firmware 3.0. Later it was discovered that it was not the model or firmware release that caused the short run times but was a batch of poor performing battery cells. The 12 hour break-in trickle charging session helps each individual cell (twelve in all) achieve their individual maximum capacity charge that contributes to the overall run time.
It is a well known fact that heat is not a friend to the NiMH battery and speeds up the overall operational life of the twin packs used within the Neato chassis. Therefore exposing the Neato battery packs to an additional heat stress that is presented to each cell during the New Battery option from the menu is not going to help the overall performance and run time of your new Neato. If after you have received your new Neato and charged it overnight, sent it on a cleaning run and gotten a low run time remember that these packs will improve that run time and reach their maximum ability only after about 4 or 5 cleaning runs. If after all that effort with your new Neato you still experience short run times then contact NeatoRobotics customer service for a new set of packs.
Of course this is just my experience and opinion.
I need to give an A+++ to Neato's customer service. I don't know to many places that keep someone on staff 24/7, and obviously native English.
Neato, we appreciate that.
So I bought two Neato's one for upstairs, one for downstairs.
With the maximum attempts to clean the floor, it wasn't getting full coverage on either floor. It would end up giving up, so close, but so far.
The strange thing is, I wanted to figure out how well the Neato would work (pretty well), and where it would get caught (a lot of random places). So I had to "neato proof" area's it would climb up on, or get stuck under, by repositioning furniture, or placing tape around speaker stands, pedestals, under consoles. Along the way (while working, and relaxing, I would set the time watch to record all runs.
I gave the Neato 3 days of attempts (9 recharges), and the result was sub-par battery life. Around 16 minutes average with one, and 37 minutes average with another (mix of carpet and tile).
After speaking with Neato they sent me out a replacement battery (old style it seems, with an older build date code), and it WORKED GREAT. Took almost a full day to charge, but it netted 50 minutes the first outing out. Maybe will even get better a few charges out!
If these batteries will require replacement more often, so be it, I want to get full coverage. Overall great product, very happy, it's knocking out the floors.
If only they could figure out how not to hump my speakers, without surrounding everyone with their tape (I had to get an extra 12 feet to prevent damage of the glossy expensive speakers).