XV-21 wont turn on, new charger model?

[Gourd]

Unfortunately, I'm having the same problem as stated by the OP with my recently purchased XV-12 from Walmart online.

The power LED on the brick lights up, and the Neato's LCD display briefly flickers entirely in contrast, but nothing further happens. Either with directly plugging it into the Neato, or using the docking contacts.

I'll have to give support a call when I get back in the new year, as I'm going to be away from home for a while. A bit disappointed since I was going to have this second neato clean the second floor in our recently purchased house while we were away. C'est la vie.

Once I get more info, and have a chance to jot down details about the Neato, I'll report back. In case it helps anybody else.

[a4refillpad]

A newer powerbrick in an old base clearly works. Readouts on a DVM also indicate the identical output from the base. Not sure why neato claim otherwise.

[c.mueller]

As neato pointed out it is not the powerbrick, it is the base that makes the difference...

[a4refillpad]

No, I have both and I can tell you it's not.

[NOKIA_LMT]

Sorry to bump this old thread. Has anyone a chance to get a separate PSU, which is compatible with "newer" Neatos? If yes, where? I'm in the same boat: have an additional dock, which doesn't work anymore, since I got Neato replacement (ver. 3.0).

[a4refillpad]

Sorry no, I never did. However, I have used the newer powerbrick supplied with my xv25 on my older docks with no issues contrary to "official" advice.
I've seen powerbricks being sold on ebay. I would assume these are of the correct specification to serve newer devices as most current neato stock would be of the rev64 variety. Otherwise they would be incompatible and garner a lot of returns.

[NOKIA_LMT]

Ok. Thank you very much for a quick response. What do you think about this power brick? I found it recently and at first look it is fully compatible with newer power bricks found in ver.30 dock stations: http://www.tme.eu/ch/details/gs40a24-p1 ... ean-well/#

If I'll be unable to find "original" one, perhaps I'll try to get one of these.

[glnc222]

Customers need to know the charging base is not simply a wiring connection from the power brick to the robot -- which is how it looks. It includes some charge regulating circuitry interacting with the bot. The power brick and base should usually be bought together as a pair. It is rare for powerbricks to fail being so simple.

Recent Neato models have a revision in both the bot and the base for some purpose not revealed by the company, with backwards compatibiliity with older bots, but not the reverse -- old bases not good on newer bots. They have also not clearly identified which models go with which bases, as the detailed unit numbers instead of just model numbers can be involved.

Compatibility of newer, lower current power bricks with older bases is a separate issue, and not really the main one, since the parts should be bought together.