I have a Neato XV-21 I bought on Woot
2 months ago.
It worked fine at first, but after a while, it would not respond. The LED would be lit in solid green, and that's it.
Holding down the orange button for 15 seconds would reset the device, and it would work okay for a while.
Last week, that stopped working. The green light would be on, the LCD would not. holding down the orange button would turn off the device, only for it to turn back on to the same stuck state a second later.
And now it's as bad as it's ever been - the green light is on only when plugged into the dock, but within 3 seconds after I move it away, the LED turns off. I've left it to charge overnight and then some, with no solution in sight.
Neato offered to send me a replacement, but only within the US (Which is where I bought it). Problem is, the neato and I are now in Israel, and getting it back to the US (and the replacement back here) will cost almost like the robot did in the first place.
Any idea how this problem might be resolved?