Yes, ProTech Robotics™ is absolutely still around... we just don't have the manpower or free time in the shop to volunteer / contribute on RobotReview as we did back in 2005-2008.
Since the blog section and reseller ratings was raised, I've never felt that a response was ever necessary for the "too expensive" or "bad customers service" rants by others, if we were wrong then I would have responded accordingly.
What I believe is more relavant to our credibility is what is NOT said... No where has a repair service customer ever claimed that a repair was not done correctly, No where... Never.
ProTech Robotics™ is registered with the USPTO has an "A" rating with the BBB (even though we aren't a paid member) and we are the only repair facility globally for the past 7 years that evaluates and repairs all the iRobot
Roomba, Scooba, Mint and Neato Robotics XV series models and we are an authorized reseller for Neato Robotics.
To the immediate post:
Thank you for your message. Please accept my apology on the length of time that you have been patiently waiting. I will be happy to assist you in any way I can.
here is the timeline on your order;
11/18 - you checked off that you had read and understood both our terms of service and our posted vacation/holiday schedule.
11/23 - USPS tracking show it as delivered
12/5 - the unit was inventoried and updated online as being received and logged into our repair system.
12/14 - we closed from 12/17-1/7 as posted in our vacation schedule.
To date this would put your order at the 21st business day today. The evaluation online is stated at taking an estimated 14-21 business days.
Over the CHRISTmas and new year holiday season we customarily close the shop from 3-4 weeks for rest and traveling to visit family and friends. I do understand that to some customers it may seem overly excessive for us as a business to close for this period of time, but to us, (Protech is a family owned and operated business) it is simply a choice we make and our family time always comes first.
There is one issue that I do want to address, I don't feel that our time frame is off, we're a small shop and service 15-30 units each day with only a handful of service techs to cover the workload so the 14-21 business days is what we've been running for the past 4-5 years of the 7 we've been in business . The discrepency in the announcement board you pointed out as showing a Dec 1st date was an error on my part when I added it. It was actually posted on 11/1 and part of each order since then through the checkout link accepting our terms of service and vacation schedule.
With that being said, our evaluation was completed Friday and is waiting to be reviewed before it is uploaded to your account. I can either upload it and we can go from there or I can approve to have the unit shipped back to you. Normally you would be responsible for the return shipping but under the circumstances of the holiday closure, and the schedule post date being incorrect, I will cover the return shipping costs if that is what you would prefer.
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