Neato: My brush is stuck

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Neato: My brush is stuck

Postby MonsterMaxx » January 24th, 2013, 11:22 am

Neato has been working pretty good for a year+, but now it's got the defect which says "my brush is stuck, please free it from debris".

Called neato, they said to replace the brushes, did that, no help.

Now neato says: so sorry, your unit is not under our worthless warranty, even though thousands and thousands of these units have the exact same defect we will do nothing. Please send us $400 for a used reconditioned unit.

I've taken the unit completely apart, cleaned it, removed any hair from the motor and reassembled. No help. Clearly the defect is in the rpm sensor.


I'm really pissed. This POS cost $500 to begin with and hasn't lasted for squat. I can't believe a company with known defects will not do anything for their customers.



Anyone want a free doorstop?
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Re: Neato: My brush is stuck

Postby c.mueller » January 24th, 2013, 12:54 pm

Anyone want a free doorstop?
I am sorry to hear this...
Have you tried to run the motor from the USB interface?

If you really want to get rid of it i will take it...
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Re: Neato: My brush is stuck

Postby vic7767 » January 24th, 2013, 1:16 pm

MonsterMaxx wrote:Clearly the defect is in the rpm sensor.
Have you considered just replacing the brush motor?
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Re: Neato: My brush is stuck

Postby MonsterMaxx » January 24th, 2013, 6:06 pm

vic7767 wrote:
MonsterMaxx wrote:Clearly the defect is in the rpm sensor.
Have you considered just replacing the brush motor?

I found one for $90 :shock:
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Re: Neato: My brush is stuck

Postby vic7767 » January 24th, 2013, 6:35 pm

There is one listed on ebay for $22 and $15 shipping.
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Re: Neato: My brush is stuck

Postby lowb35 » January 25th, 2013, 11:47 am

RobotShop.com sells them for $69.99, in case you don't get the one off ebay. I'm going to need one eventually myself because I have an early version where hair and fur get wrapped around the drive axle. But as long as cleaning it continues to work I'll hold off since I have nothing better to do with my life than take it apart every 4-6 weeks or so. :lol:
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Re: Neato: My brush is stuck

Postby vic7767 » January 25th, 2013, 1:03 pm

I also offer them @ $55 plus shipping.
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Re: Neato: My brush is stuck

Postby MonsterMaxx » January 26th, 2013, 6:19 pm

vic7767 wrote:I also offer them @ $55 plus shipping.

is this the new 'updated' model'?
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Re: Neato: My brush is stuck

Postby vic7767 » January 26th, 2013, 6:36 pm

MonsterMaxx wrote:is this the new 'updated' model'?
No these brush motors are from XV-11s. However, I'm now out of stock.
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Re: Neato: My brush is stuck

Postby MonsterMaxx » January 27th, 2013, 6:30 pm

I ordered the ebay one.

The 'upgraded' one is like $140 :shock:
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