Neato: My brush is stuck

[MonsterMaxx]

Neato has been working pretty good for a year+, but now it's got the defect which says "my brush is stuck, please free it from debris".

Called neato, they said to replace the brushes, did that, no help.

Now neato says: so sorry, your unit is not under our worthless warranty, even though thousands and thousands of these units have the exact same defect we will do nothing. Please send us $400 for a used reconditioned unit.

I've taken the unit completely apart, cleaned it, removed any hair from the motor and reassembled. No help. Clearly the defect is in the rpm sensor.


I'm really pissed. This POS cost $500 to begin with and hasn't lasted for squat. I can't believe a company with known defects will not do anything for their customers.



Anyone want a free doorstop?

[c.mueller]

Anyone want a free doorstop?

I am sorry to hear this...
Have you tried to run the motor from the USB interface?

If you really want to get rid of it i will take it...

[vic7767]

Clearly the defect is in the rpm sensor.

Have you considered just replacing the brush motor?

[MonsterMaxx]

Clearly the defect is in the rpm sensor.

Have you considered just replacing the brush motor?

I found one for $90

[vic7767]

There is one listed on ebay for $22 and $15 shipping.

[lowb35]

RobotShop.com sells them for $69.99, in case you don't get the one off ebay. I'm going to need one eventually myself because I have an early version where hair and fur get wrapped around the drive axle. But as long as cleaning it continues to work I'll hold off since I have nothing better to do with my life than take it apart every 4-6 weeks or so.

[vic7767]

I also offer them @ $55 plus shipping.

[MonsterMaxx]

I also offer them @ $55 plus shipping.

is this the new 'updated' model'?

[vic7767]

is this the new 'updated' model'?

No these brush motors are from XV-11s. However, I'm now out of stock.

[MonsterMaxx]

I ordered the ebay one.

The 'upgraded' one is like $140