Neato d3 keeps getting disconnected from wifi

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Neato d3 keeps getting disconnected from wifi

Postby abs9986 » January 15th, 2017, 2:33 pm

I just got the Neato D3 and I really like it however I've noticed that may be once a week or twice a week the vacuum becomes disconnected from My wifi. The app says that the robot is off-line. I can easily resolve this by reconnecting however this is really annoying and messes up the auto scheduling. Is there any fix or remediation for this?
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Re: Neato d3 keeps getting disconnected from wifi

Postby someoneclever » January 15th, 2017, 2:54 pm

Update the firmware?


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Re: Neato d3 keeps getting disconnected from wifi

Postby abs9986 » January 15th, 2017, 5:05 pm

There is no firmware update for the D3
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Re: Neato d3 keeps getting disconnected from wifi

Postby someoneclever » January 15th, 2017, 5:17 pm

You may have tried this already, but reset Neato and restart he router. Try uninstalling and reinstalling the Neato app too


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Re: Neato d3 keeps getting disconnected from wifi

Postby davidelewis » January 16th, 2017, 1:02 am

Make sure that you configure your WiFi to provide a static DHCP IP address. That way, your D3 will always receive the same IP address within your local WiFi network. Otherwise, situations can occur when the D3 maintains an assigned IP longer than the WiFi firewall/gateway reserves it - which could explain why your D3 keeps on getting disconnected.
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Re: Neato d3 keeps getting disconnected from wifi

Postby tuomi » February 6th, 2017, 12:06 pm

Did OP try to set a static IP for the bot and did it help?

Have the same problem with losing wifi-connection every 2-3 days and just now set it to static, will report back in a week.

Contacted support and got tired of the responses similar to: https://www.youtube.com/watch?v=nn2FB1P_Mn8

Edit 2017-02-20:
Two weeks running and no disconnects. :)

Edit 2017-02-22:
Spoke too soon, confirmed in my router log that the last DHCP request from the bot was sent Feb 20 09:56:47 – after that nothing. Further noticed that it most often is sending its DHCP-requests every 37800 secs which is every 10,5h.. weird interval if you ask me..
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