Neato connected shut off during charging

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Neato connected shut off during charging

Postby Inediblebulk » May 6th, 2018, 9:41 pm

Hi,
I got a neato connected which will shut off during charging. Neato will shut off when the battery is around 60+% charged.

I thought it was a battery issue(around 2.5years) so i got a new replacement battery and faced the same problem.

Neato will vacuum normally and return to charge. It would charge until 60+% and shut down. I would have to manually restart and charging will resume until full.

When the battery level is above 60+%(spot cleaning), it will charge to full with no problem.

What would be the likely cause of it? I have tried rebooting and turning the power switch on/off.
Inediblebulk
 
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Joined: May 6th, 2018, 9:34 pm

Re: Neato connected shut off during charging

Postby someoneclever » May 7th, 2018, 5:28 am

Do you mean a full shutdown, or do the lights just turn off? When you see the problem again, press the "clean house" button. How long does it take to start up again?
someoneclever
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Re: Neato connected shut off during charging

Postby Inediblebulk » May 8th, 2018, 5:48 am

Its a full shut down. I need to press and hold for a few secs before it would start up.

Charging is stopped when it shut down
Inediblebulk
 
Posts: 2
Joined: May 6th, 2018, 9:34 pm

Re: Neato connected shut off during charging

Postby someoneclever » May 8th, 2018, 5:57 am

Similar things have occurred with other people's robots. Neato robots aren't very reliable, there are lots of well known problems.

https://m.youtube.com/watch?v=76CqRWlCyCQ
shows a similar problem.

I'd recommend just purchasing another robot or replacing the motherboard.
someoneclever
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Joined: October 11th, 2016, 12:30 pm


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