D7 wfi keeps cutting off

News and information about the Neato XV-11 Robotic Vacuum. All discussion and troubleshooting questions go here.

D7 wfi keeps cutting off

Postby Noge » August 9th, 2018, 6:43 am

Seems quite a few people experience these problems and I realise it's difficult to judge whether it's the robot
or my router.

the robot cuts off on a regular basis (the wifi led starts blinking).

however, when I then access my router it says the robot is still connected.
Only in the app its shows as disconnected. - So it might be a problem with the neato servers rather than my wifi?

in general, if the wifi cuts off, it's when I access the robot with my app (starting robot , checking floor map etc),
but it also can happen during cleaning.

sometimes it reconnects by itself, other times I have to reboot the router or the robot... or both.

I've assigned a static IP to the robot & also forwarded the relevant ports. This seems to help a bit but definitely
does not resolve it 100%

What doesn't help: my router/modem is a "Freebox revolution" which is from a French internet provider called "FREE", So probably unknown to you!
Noge
 
Posts: 3
Joined: August 6th, 2018, 11:28 am

Return to Neato Robotics

Who is online

Users browsing this forum: BCCISProf, im1kissfan, leonicholson, Miles267, Panache, RockinRay, vic7767 and 361 guests

cron