Neato D3 is not charging

[alp7502]

Neato D3 is not charging. In the app, the remaining time to charge is displayed as 00 minutes. But it is not charging in reality. As the video pulses red.
Over time, the remaining charge is represented in the app is shrinking rather.
At first I thought it was due to genuine battery problem. So I replaced it with a new battery of 4200mah but it is still the same symptom.
I suspected the poor contact with the charging dock but it was normal.
Is there anyone with the same symptoms as me?

This problem does not leave my mind.
I want it resolved quickly and focus on other things.
Has anyone ever experienced this? Help me ...


P.S 1. Is there a way to charge the neato D3 battery separately?
2.Could it be an upgrade issue? So, Is there a way that can try the upgrade again from the beginning or reset?

Thank you. God bless you

[yngverindal]

I have/had the exact same problem with my one month old D7. Now it's completely dead and I have no way to charge it. Did you find a solution?
I measured 19V on the charge base, so I don't think that's the problem?