Switch to full style
News and information about the Neato XV-11 Robotic Vacuum. All discussion and troubleshooting questions go here.
Post a reply

BotVac Connected reboots/shutsdown when I press clean

April 4th, 2019, 9:40 pm

My BotVac Connected has been working great for 9 months, but now won't clean.

Anytime I press the clean button or start a cleaning cycle from the app, the bot just shuts off. The fan doesn't turn, lidar doesn't start, brush doesn't spin--the bot just dies. It's almost like the software is bad or it's shorting out somewhere. All the menus in the app and LCD screen work fine, wifi works fine. I can hold the house button to turn it back on, but pressing clean again causes it to shut off again.

I've tried removing the battery an putting it back in. No change.

Any ideas?

Re: BotVac Connected reboots/shutsdown when I press clean

April 4th, 2019, 10:01 pm

The battery may not be storing any charge.
Post a reply