D7 battery at 16v but robot says 0% and won't charge

News and information about the Neato XV-11 Robotic Vacuum. All discussion and troubleshooting questions go here.
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NODA5
Posts: 2
Joined: May 9th, 2024, 10:28 pm

D7 battery at 16v but robot says 0% and won't charge

Post by NODA5 »

As the title says. Is my battery toast?

Thank you
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CodaCM
Robot Groupie
Posts: 69
Joined: November 5th, 2022, 11:58 am

Re: D7 battery at 16v but robot says 0% and won't charge

Post by CodaCM »

Could be that your battery is dead or that something is wrong with the charging system. Try looking around as I have not dug around any Neatos newer than the D85.
CodaCM
_____________________________________________________________________________
Roomba Discovery 2x - 2010
Roomba 410 - 2022
Roomba 880 - 2022
Roomba 536 - 2015 (Left wheel broke)
Neato Botvac D85 - 2021 (was working up till 2022 when it stopped getting power)
Neato XV Signature-2023 (Back alive again with supposedly dead batteries still has issues)
NODA5
Posts: 2
Joined: May 9th, 2024, 10:28 pm

Re: D7 battery at 16v but robot says 0% and won't charge

Post by NODA5 »

Turns out the battery connector on the motherboard wasn't fully pushed down leading to the battery not making connection when I looked like it was. I inherited this bot from a family member so I wouldn't have known this was the case! All is well now.
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