Error 9200

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Error 9200

Postby Bocks » August 6th, 2017, 11:23 pm

My Powerbot 9040 turns on and displays 9200 and will go no further. Nothing in the manual or service manual about this. Any ideas?
Thanks,
Lance
Bocks
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Re: Error 9200

Postby glnc222 » August 7th, 2017, 3:26 pm

Anything besides what is in the manual or observable behavior has to be handled by the factory, through customer service under warranty. They are likely to simply say there is an internal defect normally handled by unit replacement.

Weak batteries can cause all sorts of failures in computer systems so it is usually necessary to insure a good battery, sometimes with external testing, but usually only if the unit was used a very long time so wear could be expected, or some cheap brandless replacement battery was used -- not common with lithium ion batteries compared to NiMh, because of safety issues and regs.

I have found the U.S. customer service helpful, but they only have what the factory tells them.

Hobbyist reverse engineering and repair of robots is limited to older brands and units, and Samsung also not the largest seller. There are extremely few reports of defects. So let us know what happens.

If I had gotten it in the U.S. I would have used Best Buy and a long term service contract, given the complexity of these devices. They are not as stable or reliable as a PC, with mechanical parts etc. Plus the old history and hobby work reveals a lot of short cuts in design and manufacture in the industry, though I expect Samsung's position to be batter, with their size.
Robotshop in Canada and France has also offered long term warranties, and Walmart in the U.S. has reasonable contracts, too. It is not clear how well Square Trade covers these things, they're into cell phones.
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Re: Error 9200

Postby Bocks » August 9th, 2017, 10:21 am

Called Samsung support. They were helpful but clueless. Its under warranty until 2-28-18 so I am sending it in for repair. Looks like it goes to some company called CVE in New Jersey. Hopefully they either fix it or replace it.

Keep you posted on how the repair process works with Samsung Support. In my dealings with iRobot their support was quick and very helpful. So the bar for Samsung has been set high by their competition.
Thanks,
Lance
Bocks
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Joined: May 15th, 2007, 11:23 am
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Re: Error 9200

Postby Bocks » August 23rd, 2017, 9:36 am

Got unit back from Samsung support repair depot (CVE Electronics in New Jersey).
Unit came back scuffed and scratched. The error 9200 message is gone and the unit runs but there is still something wrong with it. It goes in circles like its lost and when it attempts to go in a straight line it acts like the cliff sensor is being triggered and randomly backs up over and over.
Called Samsung support again last night and they are insisting I ship it back to the service center at my expense for them to look at again. This is their last chance to get it fixed.

So far I am unhappy with how Samsung support operates. They just send it to a 3rd party for repair and that 3rd party clearly isn't careful with the units they receive (as mine has scuffs and scratches all over it) and they aren't complete with their testing as this one was sent back to me not working properly. Frustrating.
Thanks,
Lance
Bocks
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Posts: 79
Joined: May 15th, 2007, 11:23 am
Location: Nebraska

Re: Error 9200

Postby glnc222 » August 23rd, 2017, 12:16 pm

Sure it was the same unit and not a supposedly refurb replacement?
The 9200 looks suspiciously like the model series number, maybe for some cpu error. Who supplied originally?
It is standard for electronics makers to contract with repair specialists for service, who handle multiple companies -- outsourcing. Neato Robotics contractor recently reported poor.
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