Pure i9 Launch

News and information about the Electrolux Pure i9 and the Electrolux Trilobite series Robotic Vacuums. All discussion and troubleshooting questions go here.

Pure i9 Launch

Postby purei9 » March 20th, 2018, 7:43 pm

Hello! I'm part of the team responsible for launching Electrolux's Pure i9 in the United States. We think it's important to note that we'd like to protect the integrity of this forum, so if you feel like a post here from a Robot manufacturer is inappropriate, please let us know and we won't do it again. That being said, it seems like this is the place on the internet where robot nerds like us hang out and we'd love feedback and the ability to answer questions about our product in this forum.

A few facts to put out for the community here at Robot Reviews:

*Our site is live → https://purei9.com/
*We'd like to offer our friends at Robot Reviews a discount of $250 on the product; Please use the code ROBOTREVIEWS at checkout
*The coupon is valid until 15 April 2018

Please give us feedback and let us know if you have any questions. We'll do our best to answer them promptly


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Re: Pure i9 Launch

Postby susantx3 » March 21st, 2018, 1:15 am

I can confirm the code works for $250 off.
I owned the Electrolux Trilobite and Electrolux abruptly left the US market making it impossible to get replacement parts, even something as simple as a battery.

Given the extensive competition, and Electrolux history of abandoning their customers, this is going to be a hard sell in the US.
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Re: Pure i9 Launch

Postby skimmer » March 21st, 2018, 8:27 am

Im intrigued by it.Tell me are you going to have replacement parts for it.Not just filters and brushes but like wheels,motors stuff like that?
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Re: Pure i9 Launch

Postby purei9 » March 21st, 2018, 12:20 pm

Thanks for the feedback. All I can say is that we're confident about entering the US market and are committed to providing a great experience, which will include providing consumers with replacement parts.
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Re: Pure i9 Launch

Postby TechGuy » March 21st, 2018, 1:11 pm

How long is the warranty?
To avoid the consumer from stuck with another broken robot if Electrolux abandons yet again on this new model. Are you going to release the service manual together with your April Pure i9 release?
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Re: Pure i9 Launch

Postby purei9 » March 21st, 2018, 11:26 pm

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Re: Pure i9 Launch

Postby Owsi » July 26th, 2018, 4:13 am

Sorry, but your service is nonsense.

Your U.S. support number does not work.

Your web shop does not list any spare parts.

I have not received any response via email for over three days now.

Worst purchase I have ever made.

Do NOT by this vacuum. You will be left out to dry with a $900 vacuum and no support, no spare or replacement parts, no nothing!
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Re: Pure i9 Launch

Postby FL_PUREi9 » March 11th, 2019, 4:15 pm

I am also experiencing the lack of customer support. I called Electrolux and they said this isn't their product!
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Re: Pure i9 Launch

Postby vic7767 » March 11th, 2019, 4:49 pm

I signed a NDR with them a year ago and was supposed to help with technical support on the US Launch of the Pure i9. I have not had any communications with the i9 team in Sweden in about 9 months now.
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