by wat » September 29th, 2018, 6:40 pm
anyone had issues with the i7 refusing to connect to the irobot cloud? this prevents the robot from updating, and basically doing anything besides acting like a dumb roomba.
i noticed that when registering the roomba w/ the phone application it would use a serial number that's different from the actual serial number that's under the trash bin on the roomba. (it is wifi connected, and the signal is great. i can control it locally via the phone app) i'm not sure if this is preventing a successful cloud registration or not? i attempted to register manually on the irobot website, but it didn't seem to make a difference at all. i've also factory reset, pulled the batter, reinstalled the phone app etc etc.
when calling irobot they informed me this was a known bug/issue that impacts some i7's and they would be pushing out an update in mid october to correct the issue. i'm not sure how they plan on pushing out anything if it won't even connect to the cloud / and download the day 1 update thats already out there.