Any news about the firmware update?

News and information about the Neato XV-11 Robotic Vacuum. All discussion and troubleshooting questions go here.

Re: Any news about the firmware update?

Postby vic7767 » July 31st, 2011, 10:41 pm

Besides the firmware change package there will need to be a terminal communication program and a Windows driver for WinXP, Vista, and Win7(32 & 64 bit). Last word from Neato was that there in no process for the firmware patch to be applied via Mac OS
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Re: Any news about the firmware update?

Postby djos » July 31st, 2011, 10:57 pm

vic7767 wrote:Besides the firmware change package there will need to be a terminal communication program and a Windows driver for WinXP, Vista, and Win7(32 & 64 bit). Last word from Neato was that there in no process for the firmware patch to be applied via Mac OS


a VM or Bootcamp will be needed if you run Mac OS
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Re: Any news about the firmware update?

Postby firelog1101 » July 31st, 2011, 10:59 pm

Well its pretty late in the month now....haha
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Re: Any news about the firmware update?

Postby djos » August 1st, 2011, 9:42 am

I just got an email from Neato with a download link to the new 2.1 firmware! :)
Current Robot's:
Neato XV-11 w/ Pet Brush-bar & Filter, 3500mAh Batteries
iRobot Scooba 380

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iRobot Roomba 562PE w/ Aerovac Bin & Sealed-bearing CHM
Evolution Mint 4200
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Re: Any news about the firmware update?

Postby head honcho 123 » August 1st, 2011, 9:51 am

me too!

but when i click on the link it keeps on asking for a login and password... :?

here's the link for everyone: http://www.neatoroboticsupdates.com/login.aspx

on the email:
Get the latest software for your Neato Vacuum.

Featuring:
New Spot Mode
Cleans a 4'x6' area. Neato first cleans the perimeter of the 4'x6' area and then cleans the interior of the 4'x6' area using its back and forth cleaning path.

Multiple Languages Supported
Includes English, Spanish, French, German, Italian, Chinese, and Japanese.

Better Docking
Improved docking for specific situations, especially those with lots of dog hair.

More features...
Enhanced Navigation
Optimizes navigation for all your needs.

Improved Fringe Disentanglement
The robot is optimized to get out of difficult spots including the fringe on rugs.

Bug Fixes
To improve your overall experience with the robot.
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Re: Any news about the firmware update?

Postby djos » August 1st, 2011, 9:52 am

yeah doesnt work for me either! :(
Current Robot's:
Neato XV-11 w/ Pet Brush-bar & Filter, 3500mAh Batteries
iRobot Scooba 380

Previous Robots:
iRobot Roomba 562PE w/ Aerovac Bin & Sealed-bearing CHM
Evolution Mint 4200
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Re: Any news about the firmware update?

Postby Nemesis.ie » August 1st, 2011, 9:58 am

They will need to unlock it or post public login details.
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Re: Any news about the firmware update?

Postby head honcho 123 » August 1st, 2011, 10:08 am

LOL

what a tease...
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Re: Any news about the firmware update?

Postby paolostar » August 1st, 2011, 10:49 am

I think that the admin can finally close this thread

Image
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Re: Any news about the firmware update?

Postby head honcho 123 » August 1st, 2011, 10:58 am

shall we start a new thread named:

"firmware doesn't install!" or "problems installing firmware!"

lol
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Re: Any news about the firmware update?

Postby piokrza » August 1st, 2011, 11:27 am

Patience isn't a dominant feature of most forum members :D
past: Samsung SR8855 (bad sw) Samsung SR8895 (bad rotor) Neato XV-11/XV-15 Roomba 780 (bad battery) Scooba 385 Roomba 530 2x Scooba 230 (broken bladder), Samsung SR8980, Samsung VR10F71
current: Roomba 620 (bad CHM; repaired u/warranty)
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Re: Any news about the firmware update?

Postby ffrcoupe » August 1st, 2011, 11:29 am

head honcho 123 wrote:shall we start a new thread named:

"firmware doesn't install!" or "problems installing firmware!"

lol


Or how about a "I didn't get the update e-mail even though my XV-11 is registered" thread or how about just a "here's how you can't get to the update on the Neato web page" thread. Image

Poor Neato. I'm guessing they are still a small company and we are Image their employees like a dog to get our update. :mrgreen:
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Re: Any news about the firmware update?

Postby ffrcoupe » August 1st, 2011, 11:31 am

piokrza wrote:Patience isn't a dominant feature of most forum members :D


What do you expect. We are hard core XV-11 fans. Who else would come to a forum board to talk about their vacuums. Image
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Re: Any news about the firmware update?

Postby Scott up north » August 1st, 2011, 3:00 pm

head honcho 123 wrote:
Better Docking
Improved docking for specific situations, especially those with lots of dog hair.



How does "lots of dog hair" relate to docking? Has anyone had a problem with this?

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Re: Any news about the firmware update?

Postby eqwalker » August 1st, 2011, 3:12 pm

Scott up north wrote:
head honcho 123 wrote:
Better Docking
Improved docking for specific situations, especially those with lots of dog hair.



How does "lots of dog hair" relate to docking? Has anyone had a problem with this?

Scott


That's what I was wondering....
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Re: Any news about the firmware update?

Postby roboroomba » August 1st, 2011, 4:07 pm

the page now says this.

"Neato Customers – The Neato Upgrade email you received was sent prematurely. Please check your email in the coming days for the Neato Upgrade availability link. Be assured that the team is working quite hard to make the new firmware release available to all of our customers, and we look forward to launching our online updating service as an ongoing means of providing users the latest improvements and features to the robot. We apologize for the error, and we’ll keep everyone posted when the service goes live!"
roomba 510, roomba 440, roomba 550 (parts bot), roomba red (programing robot)
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Re: Any news about the firmware update?

Postby navitrolla » August 1st, 2011, 4:17 pm

Hi,
I have lots of long dog-hair around since my white shepherd is shedding a lot... And yes, sometimes Neato has trouble to find home after cleaning the 65m² living room (2nd run after recharging). I suspected the 2x3m carpet below the living-room table (here Neato has some trouble here moving) or the cupboard with piano finish (reflecting) - but now I'll give the new firmware a try - if it really will distributed one day. :roll:

Any my Neato has been shipped from the US 2 weeks ago - i really hoped to have the new FW right away .... :?
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Re: Any news about the firmware update?

Postby head honcho 123 » August 1st, 2011, 4:36 pm

LOL

just got an email from neato:

We are sorry...
We accidentally sent the Upgrade Announcement before the upgrade is fully ready for download.

Please check your email in the coming days for the Neato Upgrade.


Sincerely,
Neato Robotics Customer Service
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Re: Any news about the firmware update?

Postby neato » August 1st, 2011, 4:40 pm

(whistle blow) :law-police: All right. Everybody out of the pool!

Obviously, someone set the mass mailing announcement in motion a long time ago when they shouldn't have.

Neato has been silent on the release date of the "having problems with Vista" firmware update for good reason. As you can see this is a subject that causes much excitement and much disappointment when the date is missed.

The updater is close, real close, but close doesn't count as being released. It has been close to release several times, but experience has shown that starting the countdown based on that is not a good idea. The Monday-morning-internal-internal status is to have fixes ready for retest by Friday.

It will be only very short notice when there is a reasonable possibility of a release of the updater. When that happens this group will be at the top of the list to know.
Last edited by neato on August 1st, 2011, 10:30 pm, edited 1 time in total.
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Re: Any news about the firmware update?

Postby head honcho 123 » August 1st, 2011, 5:10 pm

yay! thank you!

p.s. anything we can do to prepare for the update? LOL
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