FYI for all of my non-US resident friends; In short, they indicate support of these outside of the US in 6 months. I mean, obviously they were planning on international sales at some point or they wouldn't have included a 240V adapter.
Here's the response from Neato:
Thank you for contacting Neato Robotics.
I received a message you are experiencing an issue with your XV11. I am sorry, we are not shipping internationally at this time. Due to us not shipping overseas, we will not be able to issue you a prepaid return label, nor ship a replacement to Australia. If you wish to ship your robot back to us, once we receive the XV11, we can ship you a replacement to an address inside the United States or Canada. Because we are not set up to ship internationally, our warranty does not include shipping charges for any customers who choose to order early and use a freight forwarder.
The message states you are experiencing a buzzing base. While the buzzing base is very frustrating, it is not actually damaging anything on the robot, it is a piece inside the robot that is vibrating. There are not any further trouble shooting steps at this time, but you can continue to use the robot. We will be opening up our shipping to overseas in the next 6months, if you wish to hold off until then, we can assist you further at that time.
I appreciate your patience, if you wish to ship your XV11 back to us, and use a freight forwarder to get your replacement, please let me know and we can make those arraignments.