joeygil wrote:Need to set up a poll for that (if that's possible on these forums).
danwsmith wrote:Hi gang...add me to the list of RPS error victims... Short: Had my XV-11 for 1 week, after 5 cleanings, got RPS error, couldn't clear, called CS who sent a replacement unit. Got my replacement unit two days ago, ran multiple cleanings OK, then moved the base to the end of the house, and after cleaning half the house and charging, bot cleaned half a room and got the dreaded RPS error once again. Like others above, CS said to plug in directly to BOT and recharge 2-3 hours. After reading all the comments above, I'm beginning to wonder if I should return this beast and wait for the Firmware fix in Dec/Jan as mentioned by someone. To decide, I need some help: Can anyone venture a guess on the answer to the following?
1. Is the workaround fix (plugging directly to the bot, not via the charger) a one - time reset/fix? Surely, Neato doesn't think it's OK to do this every time, or even every 5th time? Being able to use the charger is mandatory, right?
2. If there is to be a firmware fix in the next couple of months to this RPS charger problem, how will existing owners get the fix? Without a USB port, it looks like return to sender time, right? Free, right? Neato hasn't admitted the problem on their web site yet, so I'm suspicious, might be safter to send back now and wait for a new unit while I still can.
I assume someone at Neato is monitoring this forum. Response?
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