What part is this that my Neato XV-12 is missing?

News and information about the Neato XV-11 Robotic Vacuum. All discussion and troubleshooting questions go here.
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seanmcbay
Posts: 3
Joined: September 19th, 2023, 5:31 pm

What part is this that my Neato XV-12 is missing?

Post by seanmcbay »

I replaced my Neato lidar motor the other day since I was getting the 3000 error. I put it back together and it seemed fine for a short while until it started going in circles and then eventually giving the “my path is blocked” error. I opened it back up to see if I forgot to connect something and noticed that this little metal prong is missing on one side of the wheel assembly. I’ve attached pictures comparing each side so you can see what’s missing. I obviously can’t find this little tiny piece anywhere and need a replacement. Where can I get one? I’m not even sure what to search for. Thank you.
Attachments
Side with the missing piece.
Side with the missing piece.
The piece I need another of.
The piece I need another of.
glnc222
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Joined: January 23rd, 2012, 8:19 pm
Location: The Villages, Florida
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Re: What part is this that my Neato XV-12 is missing?

Post by glnc222 »

Possibly the microswitch used to detect the wheel suspension arm is extended (side lifted), but don't have the vacuum to examine. Such switches are standard electronic parts in various sizes and features, not unique vacuum parts. Need to disassemble the wheel mounting further. The thin metal strip is usually a lever over the switch button for extended actuator, and can often get broken off.
seanmcbay
Posts: 3
Joined: September 19th, 2023, 5:31 pm

Re: What part is this that my Neato XV-12 is missing?

Post by seanmcbay »

Thank you. Is the vacuum still operational if the wheels can’t hit those switches due to the metal strips missing?
glnc222
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Joined: January 23rd, 2012, 8:19 pm
Location: The Villages, Florida
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Re: What part is this that my Neato XV-12 is missing?

Post by glnc222 »

it might be best to tape or something to depress the button. I think the button is pressed when the wheels are up, bot flat on floor. Not sure how this would affect navigation. You might be able to repair the switch, attach some sort of strip. Such switches are inexpensive. You could also short out the switch wires, with a jumper, but check with a continuity tester what position the contacts are in with the button pressed (normally closed or normally open switch...).
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