Plastic around metal charging strips melted! *Pictures*

djos · Post by **djos** » November 1st, 2011, 7:54 pm

sageman wrote:what you mean on some earlea pics it show dock meltage

Yep, mine sure did.

Did anyone elses Neato drive away from the dock after melting? (mine did)

Greyd · Post by **Greyd** » November 2nd, 2011, 5:38 am

Mine didn't

djos · Post by **djos** » November 24th, 2011, 6:02 pm

Btw, I got my replacement XV-11 from Neato last week with v2.4 on it and it's humming along nicely - HW rev is still 113.

Thanks for the awesome service Neato!

lattner · Post by **lattner** » December 10th, 2011, 12:34 pm

Check with the local importer on this issue.

It may be due to the docking station not sitting perpendiculaly (not square).

When the neato contacts with the dock, depending on the tilt either the top or lower plastic will comes in contact causing the burn.

Just a possibility.

djos · Post by **djos** » December 10th, 2011, 5:29 pm

It was a FW related issue due to v2.0-1 not creating a firm enuf contact with the base.

glnc222 · Post by **glnc222** » April 14th, 2012, 2:29 pm

Re: Plastic around metal charging strips melted! *Pictures*

Postby neato on October 22nd, 2011, 7:04 pm
Neato is definitely aware of the melting plastic....
As soon as we have a solution we will post it here on Robot Reviews.

Heat from partial, incomplete contact with charger. Was this fixed in V2.6 firmware release 2012, with some software response to voltage sensing? It's been a few months, am I missing another post somewhere? New models released since this issue only six months ago.

Blind Guy · Post by **Blind Guy** » April 14th, 2012, 2:43 pm

If I'm remembering correctly, version 2.6 is the FW version that employed the infamous Neato "Butt Wiggle", and this was done to correct the Neato's contact imperfection that was causing Neato to have the melted plastic around the contacts.

David (aka Blind Guy)

glnc222 · Post by **glnc222** » April 14th, 2012, 7:18 pm

Now they just need to add to sound effects of a track for dancing The Twist.

The details revealed of making charger contacts reminds me of Jurassic Park's theme of chaotic consequences of complexity. And of why there are building code standards for electrical wiring. The Neato and charger are not UL listed, though the power supply brick itself is I think. UL is a tough standard.
Odd the manual has no Troubleshooting section like much complicated consumer electronics.

kelliot · Post by **kelliot** » April 23rd, 2012, 11:56 pm

neato wrote:Neato is definitely aware of the melting plastic. The accounts of the circumstances by our friends here at Robot Reviews has been very informative and helpful.

Neato is literally working night and day to investigate and provide a solution. As soon as we have a solution we will post it here on Robot Reviews.

FYI: The Neato parts are made with a non-flammable specification plastic.

Its been 6 months since this post and my Neato has been gradually unable to charge due to this problem. It is 1.4 years old and the lower contact has melted to the point of moving out of contact.

Also the lower base contact had stiffened up to the point that it would jam and the Neato would not charge. The bottom plate was warped slightly. I was able to fix this issue by reaming out the holes slightly with the same size drill bit. I need the spare part but won't pay 39.95 for a cheap plastic part that with a few contacts. I plan on calling and asking for one for free, being a design problem.

Has Neato come up with a better solution yet?

djos · Post by **djos** » April 24th, 2012, 12:47 am

The solution is FW v2.6

dinkydong · Post by **dinkydong** » April 24th, 2012, 5:03 am

I'm still holding on to a brand new spare part. Should u need one PM me.

cborn · Post by **cborn** » April 28th, 2012, 12:42 am

I bought my Neato XV-11 in January 2012, and upgraded the firmware to 2.6 before I started using it.
The lower charge contact bar on Neato started melting its way into the plastic a week or so back, to the extent that it was unable to make contact with the dock along over half its length, and it would give up trying, move away from the dock and park.
I contacted Neato Robotics support and was told that it is a "critical software glitch" and needs to be returned for replacement.
I thought 2.6 was meant to have fixed this problem, is anyone else still experiencing it after upgrading?

kelliot · Post by **kelliot** » April 28th, 2012, 1:05 pm

dinkydong wrote:I'm still holding on to a brand new spare part. Should u need one PM me.

I'm interested.

kelliot · Post by **kelliot** » April 28th, 2012, 1:27 pm

djos wrote:The solution is FW v2.6

I have 2.6 but will try an additional update to see if there is a newer sub-version. Last night I redocked it and after a half hour it undocked and was very hot near the contacts.

djos · Post by **djos** » April 28th, 2012, 8:31 pm

kelliot wrote:
djos wrote:The solution is FW v2.6

I have 2.6 but will try an additional update to see if there is a newer sub-version. Last night I redocked it and after a half hour it undocked and was very hot near the contacts.

Weird, mines not done that since v2.1

kelliot · Post by **kelliot** » May 6th, 2012, 1:02 am

I'm sure I need a new contact set. I've been too busy to call Neato, been using the external port to charge. Problem is that it will only wait so long if you leave it unattended before it times out the current vacuum cycle.

chris-s · Post by **chris-s** » May 6th, 2012, 3:46 am

I have
SW 2.6.15840
LDS 2.6.15295
Is this the last release ?

Blind Guy · Post by **Blind Guy** » May 6th, 2012, 2:29 pm

YES!

David (aka Blind Guy)

chris-s · Post by **chris-s** » May 6th, 2012, 4:35 pm

Ok thanks !!
Anyway, I'm in 2.6 and I find that the contact between base and vaccum is not so strong.
When the Neato goes in sleep mode, it reduces pressure against the base.
Did you notice that too ??

kelliot · Post by **kelliot** » May 6th, 2012, 5:09 pm

chris-s wrote:I have
SW 2.6.15840
LDS 2.6.15295
Is this the last release ?

I have
SW 2.6.15840
LDS 2.6.15295 also.

Does anyone know about the board rev, I have 113?

Robot Reviews

Plastic around metal charging strips melted! Pictures

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Re: Plastic around metal charging strips melted! Pictures

Re: Plastic around metal charging strips melted! Pictures

Re: Plastic around metal charging strips melted! Pictures

Re: Plastic around metal charging strips melted! Pictures

Re: Plastic around metal charging strips melted! Pictures

Re: Plastic around metal charging strips melted! Pictures

Re: Plastic around metal charging strips melted! Pictures

Re: Plastic around metal charging strips melted! Pictures

Re: Plastic around metal charging strips melted! Pictures

Re: Plastic around metal charging strips melted! Pictures

Re: Plastic around metal charging strips melted! Pictures

Re: Plastic around metal charging strips melted! Pictures

Re: Plastic around metal charging strips melted! Pictures

Re: Plastic around metal charging strips melted! Pictures

Re: Plastic around metal charging strips melted! Pictures

Re: Plastic around metal charging strips melted! Pictures

Re: Plastic around metal charging strips melted! Pictures

Re: Plastic around metal charging strips melted! Pictures

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