Neato Robotics server restoration petition

[CodaCM]

I noticed this post on one of the topics so I’m sending it here and pinning it. Credit goes to Fredcombuese

http://openpetition.org/!wknmd

I bought my Neato D10 in November 2021 with a 5-year warranty and had it repaired last year at great expense, even though it was still under warranty! Vorwerk bought Neato in 2023 and made a 5-year promise to continue operating the servers! They're not keeping their promise now. Since the takeover, everything has gone south.

Without the server, the device is practically electronic waste, as you can no longer adjust any settings! (No-Go zones, suction power, cleaning individual rooms, etc.)

Those affected can sign a petition using the link above.

[CodaCM]

I am now going to keep track of news updates on the petition. New updates will be sent below.


12/15/2025, 15:19


Dear undersigned,

I am still amazed by the longevity this petition is showing. Yesterday, 52 new signatures came in - which is one of the best days since start of the petition more than two months ago!
As long as this rate keeps, I am hopeful to get something rolling with this petition.

Yet, it is still only a petition. Vorwerk can decide to ignore it, if reputation is irrelevant to them. Thus I am happy that there are other creative and diligent people who also find ways to fight the situation that Vorwerk has created. Today I would like to show two of them.

Please be aware: I am not affiliated to any of the two and do not take ownership. I can not be held responsible for what these people do.

1- Reddit user shaman79 (www.reddit.com/user/shaman79/) claims to prepare a class action lawsuit. You can find all information on Reddit: www.reddit.com/r/NeatoRobotics/comments ... ted_users/ - including information on how to take part.
(Disclaimer: I do not know this user and can not be held responsible for this user's activity, especially for the data collection of that user as part of the process)
2- Reddit user Aggravating_Gur_4710 (www.reddit.com/user/Aggravating_Gur_4710/) haS created a way to connect your bricked Neato Botvac to Home Assistant (an Open Source smart home solution, see www.home-assistant.io/) in order to revive it.
It includes setting up an ESP32 (a micro computer on a single chip for development) and connecting it to the Neato's ports. You can find all the information on GitHub: github.com/philip2809/neato-connected - and they also provide a chat server on Discord for helping out: discord.gg/PAgwhWvyD8
(Again, I can not be held responsible for their approach or damages possibly done by that.)

I am amazed, especially by this last approach: This can really solve the issue, even if all legal ways might fail.

Let's keep all the efforts going - and please keep spreading the word of the petition. I hope to be able to get some traction via press/media - therefor more signatures are needed.

[CodaCM]

As of posting (1-8-2026), EDIT: The time has been extended to 2-11-2026

12-23-2025

Dear undersigned,

I am completely stunned. Two days ago I celebrated the record of 64 signatures in a single day. Yesterday, we collected 182. Today, we have 318 signatures and counting!

How is that possible? Very "easy": By your help! In this case, one of our French undersigned, Corentin Huot, took initiative and (quote): "contacted multiple local and national media outlets in France (consumer, tech and general press) to alert them about the shutdown and its consequences. [...] reached out to French members of parliament as well as French Members of the European Parliament to ask them to intervene on consumer protection, sustainability and forced obsolescence grounds. [...] submitted a formal report to the French consumer protection authority (DGCCRF), describing the situation as a potential case of misleading commercial practice and software-driven planned obsolescence."

By this action, a big French news portal caught awareness and posted a news - and the rest is history: Since that day, numbers are exploding!

And this is what I would like to beg you: Please, wherever you are, try to share the petition. Get in touch with your local / national news portals, tech websites, consumer protection agencies. Whatever it is that comes to your mind. I can only do so much in my country - you know yours best! Corentine's story shows in an impressive manner, what kind of impact you can have.
And even if it isn't a similar big hit: We are over 2000 undersigned now. Even if anybody generates just one more signature - we'll be closing in to 5'000 signatures.
And - who knows - maybe the one undersigned that YOU generate has contacts that help generate hundreds more?
If Corentine had not heard about this petition, we would be short several hundred signatures - and counting.

Get the word out!

Have a nice holiday season! Thanks to you all, and to Corentine especially today.

[CodaCM]

(added 1-15-2026)


Subscription period active - Informationen by Vorwerk PR

1-9-2026

Dear petitioners,

The tech blog WeSpeakIOT has posed a few questions to Vorwerk.

This interesting article can be viewed here: https://www.wespeakiot.com/de/cloud-aus ... o-roboter/

Meanwhile, the surge in signatures has now subsided. We are therefore grateful for any sharing and distribution of the petition!

[CodaCM]

1-27-2026

Post created 1 day ago

Dear undersigned,

we have just reached 4000 signatures! To give you an idea of how much this is: We are talking about 84 pages (size A4) full of signatures!
I want to personally thank you for your signatures and all your efforts in sharing the petition.

As a next step, I will contact the Vorwerk group for an appointment for handing over the signatures.

In the meantime, please keep pushing as much as you can: Get your families and friends to sign, your colleagues, whoever you talk to. Keep in mind: Switching off features remotely after sales can happen to EVERYONE tomorrow. We should send a strong signal against habits like this - and every signature counts.

Thank you!