Sent my less than a year old Roomba 535 to this outfit. $50 just to send it. Sent to them in October, took until January to get a response, which was they could fix it for $455. I only paid $225 for the unit NEW! I pointed this out and they just said it's not their fault if parts to fix exceed cost of purchase. They "insist" on fixing it to be like new. Unit ran fine, just would "circle" instead of normal pattern. Do not believe this was such a comprehensive problem that whole unit needed to be "replaced" at higher cost than purchasing a new one. So they offered me $25 toward purchase of a new one. And flip response from technician was insult to injury. I had to pay them $25 to ship it back (It only cost me $12 to ship to them but they add packaging and handling charges to return it even though I provided the packaging!) So I wasted $75 and 3 months of time but I was not going to let them keep it and re-sell it. Robbery!
STAY AWAY from this company. Is there a reputable roomba repair company out there?